HCL Sametime 11 - WebClient stuck on Loading

If you experience the issue with HCL Sametime 11 Proxy, where the WebClient just loads endlesly after a user logs in, and the following error is present in “catalina.out” log file (of the Sametime Proxy component):

CLFRX0049E: Failed to query the user info: , reason 80000005

Check the “UserInfoConfig.xml” file, on the Sametime Community Server, for Syntax Errors. In my case the “Username” variable, inside the “” tag, needed to be moved in front of the “Password” variable (this formatting is default in Sametime 11 FP1 version). Afterwards the “” tag should reassemble something like the following: